Where can I find general information about RecoveryTrek?
We’re happy to see your interest in the RecoveryTrek story! You can read more about us here. You can contact us directly for more information.
Where can I find general information about PROOF testing?
Thank you for your interest in PROOF! You can learn more about PROOF here.
What panel/option number do I mark on my Chain of Custody?
When checking in, the full message provided will include your panel/option number.
Where can I download the MobileTrek App?
You can download the free MobileTrek App here.
How do I search for collection sites on the MobileTrek App?
After signing in to the MobileTrek app, you can search for collection sites using the Sites option on the menu bar. You’ll be able to search by zip code or present location.
Where can I download the PROOF App?
You can download the free PROOF App here.
Where can I place orders for PROOF Kits?
Our general PROOF site can be found here. If you are a testing participant, your Program or Employer may have a specific PROOF Shop page for ease of ordering. Please check with your Program, Employer, or a PROOF Operations representative to confirm your PROOF Shop page.
Can I use either a paper Chain of Custody (COC) or an electronic Authorization (eAuth)?
Depending on your Program or Employers set up, both may be available to you. When using a paper COC, you will be responsible for collection site fees at the time of collection. When using the eAuth process, you will be billed collection site fees at the time results are received.
How do I update my credit card on file?
As an active participant, you can easily update your credit card on file through your participant portal. Billing is also available to you if you’d like to call in with an update to your card on file.
Am I able to pay for testing and/or PROOF Kits using an H.S.A. or F.S.A. payment?
We can accept most H.S.A. or F.S.A. forms of payment but are limited with this option on the PROOF Shop sites. Please contact Billing to inquire on your options.
How do I correct my suspended billing status?
As a suspended participant, you can update your credit card on file and make a payment on your participant portal. Billing is also available to you if you’d like to call in with your payment.
How do I set up a demonstration of services?
We’d love to talk with you and show you how RecoveryTrek/PROOF could be tailored to your needs! Please contact us here to request a live demo.
Ready to get started?
Find out why RecoveryTrek has the recovery and monitoring solutions for you.